Time frames & delivery

Wherever you are in the world—whether in France, the French overseas territories, Europe or beyond—we do everything we can to ensure our ‘little pieces of Alsace’ reach you as quickly as possible and in the best possible condition. On this page, you’ll find all the information about our shipments: preparation times, delivery times, shipping rates, and destination countries.

Time frames & delivery

After you place an order on our website, it will be handled by our team within 1 business day (this timeframe may be longer during peak periods). We pay great attention to preparing your orders: products are carefully arranged and protected with air cushions in a suitably sized box, keeping them safe from potential impacts. The contents of each parcel are checked before dispatch.

Delivery in France – Colissimo

Order amount Pickup point & Pick-up Home delivery (signature required)
Under €70 5,90 € 8,50 €
Between €70 and €95 Free 2,00 €
Over €95 Free Free

Additional information

  • Carrier: Colissimo (La Poste)
  • Estimated timeframe: 48 to 72 business hours after shipment
  • Order tracking: a link is sent by email upon shipment
  • Home delivery: parcel handed over in person against signature
  • Pickup point or post office: ideal if you’re not at home during usual delivery hours.
  • Rates apply all year, excluding special events and promotions.

Delivery in Europe, Switzerland & Worldwide – DHL Economy Select and DHL Express

Parcel weight Service Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
< 3 kg DHL Economy Select 16,00 € 19,00 € 20,00 € 23,00 € 24,00 €
DHL Express 21,00 € 22,00 € 23,00 € 28,00 € 34,00 € 34,00 € 38,00 € 53,00 €
3 to 6 kg DHL Economy Select 18,00 € 21,00 € 22,00 € 24,00 € 25,00 €
DHL Express 24,00 € 26,00 € 26,00 € 31,00 € 39,00 € 40,00 € 44,00 € 58,00 €
6 to 9 kg DHL Economy Select 19,00 € 22,00 € 23,00 € 26,00 € 26,00 €
DHL Express 38,00 € 42,00 € 42,00 € 48,00 € 72,00 € 78,00 € 100,00 € 120,00 €

Service zones

  • Zone 1: Germany – Belgium – Spain – Italy – Luxembourg – Netherlands
  • Zone 2: Austria – Denmark – Ireland – Poland – Portugal – Czech Republic
  • Zone 3: Bulgaria – Cyprus – Croatia – Estonia – Finland – Greece – Hungary – Latvia – Lithuania – Malta – Romania – Slovakia – Slovenia – Sweden
  • Zone 4: Great Britain
  • Zone 5: Andorra – Norway – Serbia – Switzerland – Turkey
  • Zone 6: Canada – United States – Mexico
  • Zone 7: Algeria – China – South Korea – United Arab Emirates – Guadeloupe – French Guiana – Hong Kong – India – Indonesia – Japan – Morocco – Martinique – Mayotte (island) – Réunion – Singapore – Taiwan – Thailand – Tunisia – Vietnam
  • Zone 8: Australia – Iceland – Saint Martin – French Polynesia – New Zealand – New Caledonia – Brazil

Additional information

  • Carrier: DHL Express & DHL Economy Select
  • Estimated timeframe: 48 business hours for DHL Express & 2 to 5 business days for DHL Economy Select
  • Order tracking: a link is sent by email upon shipment
  • Home delivery: parcel handed over in person
  • Rates apply all year, excluding special events and promotions.
  • Customs clearance fees, administrative fees and taxes: payable by the recipient.

Gift bag option

Is your order a gift? You can add a gift bag to your parcel (+0.90€). To do so, simply tick the “Add a gift bag” option in your cart.

A problem with your parcel?

Your parcel was not delivered or was damaged during transport? Please contact us at service-client@mabiscuiterie.com or via our online form, and be sure to attach a photo of the parcel or damaged products.

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