Got a question, a complaint or need some help with your order? Our team is on-hand to listen and help.
A frequent question?
Before getting in touch with us, please check our Frequently Asked Questions page, where you’ll find quick answers to many commonly questions:
- How long will it take for my delivery to arrive?
- Can I make changes to my order?
- What payment methods are accepted?
- How do I use a promo code?
Contact our Customer Service team
Haven’t found the answer to your question? Our customer service team is available Monday to Friday, from 9am to 5pm, for all your questions and enquiries regarding your online orders:
- Delivery tracking
- Missing or wrong product
- Damaged parcel
- Return or refund
We only reply by email to ensure optimised tracking and total traceability for your requests. We therefore ask that you get in touch with us via our contact form or directly at the following address: service-client@mabiscuiterie.com. Our teams endeavour to get back to you within 48 hours.
Encountered an issue with your order?
If you have received a parcel that is damaged or has missing or incorrect products, please send us a message (contact form or email), including:
- Your order number
- A detailed description of the issue
- Photos if relevant (especially in case of a damaged parcels)
This will enable us to track your order more efficiently and as quickly as possible.
Your feedback matters to us
After each order, you will receive an email from our partner Avis Vérifiés, inviting you to share your feedback on your experience with the Maison Alsacienne de Biscuiterie. We highly value your feedback: it helps us to improve every day and enables other gourmands to order with confidence. Thank you in advance for your feedback!
