Time frames & delivery

Quick delivery, in optimal conditions

Whether you're in France, the DOM-TOM French overseas territories, or in Europe, we'll do everything we can to make sure that your parcel, containing a little piece (or rather little pieces) of Alsace, arrives in optimal conditions and as soon as possible!

Parcel preparation

Once you've placed your order on our website, it will be processed by our team within one working day (if you're paying by cheque, it'll be within one working day of your cheque being received), although please bear in mind that this time frame may be longer during busy periods (i.e. around Christmas).

We take the utmost care when it comes to preparing your orders: Products are meticulously packed and protected with air cushions in an appropriately-sized box, protecting them from any potential impact during transit. The contents of each parcel are checked before shipment.

You'll receive an email letting your know when your order has left our bakery, so you can track its delivery.

Gift bag option

Does your order contain a gift? Our Maison gives you the option of adding a special gift bag to your order, for just €1. To do this, simply tick the "Add a bag" option in your basket.

Delivery prices & times

Delivery in France

Delivery in France is provided via the COLISSIMO service from La Poste. Delivery times are 24-72 hours (working days), depending on the regions. We do all we can to ensure that your parcel gets to you in the best conditions, so you can choose from:

  • Home delivery: You'll personally receive your parcel in exchange for your signature, and if you're not in, a missed delivery note will be posted through your letterbox with details on where and when you can collect your parcel.

  • Delivery to a collection point (Pick-up) or post office: This solution is ideal if you're not at home during the usual times when your postman stops by! You'll need to take a form of ID with you to collect your parcel.

The prices below are applicable all year-round, excluding special events and offers:

For any orders under €70

For any orders of €70 and over

Home delivery, signature required

€8.50

€2

Via collection point, Pick-up

€5.90

FREE

Delivery in DOM-TOM (French overseas territories)

Also offered via La Poste, delivery is available from order of €21 and over, the prices varying depending on the destination and weight of the parcel. Please add all items desired to your basket and shipment fees will then be automatically calculated.

Delivery in Switzerland & Europe

We currently deliver to the following destinations:

ZONE 1: Germany, Belgium, Netherlands, Luxembourg

ZONE 2: Austria, Spain (excluding specific regions), Portugal (excluding specific regions), Italy

ZONE 3: Estonia, Hungary, Latvia, Lithuania, Czech Republic, Slovakia, Slovenia, Switzerland, Denmark, Poland, Sweden.

ZONE 4: Spanish specific regions (Balearics, Canaries, Ceuta, Melilla), Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania

Can't see your country in our list? Please get in touch with us directly for any shipments to a specific destination, and we'll do all we can to find a solution.

Deliveries are shipped via COLISSIMO EUROPE from La Poste. Its local partners guarantee the same services:

  • Home delivery, with signature
  • Delivery to a collection point or post office

Prices in line with the zones listed above:

PARCEL WEIGHT

ZONE 1

ZONE 2

ZONE 3

ZONE 4

Less than < 2kg

€12.00

€14.00

€16.00

€18.00

Between 2 and < 5kg

€15.00

€17.00

€25.00

€27.00

Between 5 and > 9kg

€17.00

€20.00

€29.00

€38.00

Got a problem with your parcel?

Parcel hasn't been delivered or has been damaged during delivery?

Please contact our customer services via our online form.

If you have an account for our website, sign into your account to easily find all information available for the order in question. In order for us to be able to help you as best we can, please attach a photo of the damaged products or parcel.

We'll get back to you as soon as we can.