Customer Services

FAQs

You may find the answer to your question in our FAQs. This list of FAQs is regularly updated. Please check them before getting in touch with us.

Got a question? Want to give us some feedback? Have any suggestions for us?

• The online contact form:

You can write to us via our form. If you have a customer account on our Maison's website, please sign in: Your information will be pre-filled, saving you time!

We aim to respond within 48 hours of receiving your message.

• By phone:

You can also get in touch with us directly, by calling us at +33 (0)3 89 21 85 10. Cécile and Laura, our customer advisers, will be more than happy to assist you.

Our customer services team are here to help from Monday to Friday, 08:00 to 17:00.