Customer Services


You may find the answer to your question in our FAQs. This list of FAQs is regularly updated. Please check them before getting in touch with us.

Got a question? Want to give us some feedback? Have any suggestions for us?

  • The online contact form:

You can write to us via our form. If you have a customer account on our Maison's website, please sign in: Your information will be pre-filled, saving you time!

We aim to respond within 48 hours of receiving your message.

  • By phone:

You can also get in touch with us directly, by calling us at +33 (0)3 89 21 85 10Cécile and Laura, our customer advisers, will be more than happy to assist you.

Our customer services team are here to help from Monday to Friday, 08:00 to 17:00.